SHIPPING & HANDLING

All Juleti models are carefully handmade in California. Styles in stock at the time of your order will ship within 3 business days. All other items are made to order and may take up to 2-3 weeks to ship. If you order multiple items, they will ship together in one package once all pieces are ready. If you are in a rush and need expedited shipping, email us at info@juleti.com to see if we can accommodate your request.

DOMESTIC SHIPMENTS
Domestic orders (excluding Puerto Rico, Guam, & other US territories*) ship via FedEx or UPS Express delivery service. Orders under $300 are charged a flat-rate of $10 for shipping, and orders with a value over $300 ship at no cost. The value of your order is determined by the subtotal pre-tax and after any discounts are applied. Once your order leaves our studio and is accepted in the carrier's system, you will be notified via an automatic email that will contain your tracking number.

* For orders to PR, Guam, and all other US territories, a $45 shipping fee is charged for orders under $500 pre-tax and after discounts. Orders $500 and over will ship at no cost. These orders will ship via DHL Express or UPS.

We recommend a signature required when receiving your package. All orders over $300 will require a signature. Orders under $300 have the option to have a signature required at no extra cost. By selecting “No Signature Required,” Juleti is not financially responsible for the package once it leaves our studio. If the package is lost or stolen, we will issue a claim with the shipping carrier. Before we process a replacement or refund, the customer must wait for the claim to be resolved, a process that can take up to 8 weeks. You must let us know about any missing or lost packages within 45 days of receiving your tracking information or the right to issue a claim will be forfeited.
A claim does not guarantee reimbursement.

P.O. Box Delivery
P.O. Box deliveries are unavailable at this time.

APO/FPO/DPO Delivery
We unfortunately cannot ship to APO/FPO/DPO addresses as the carriers we use are not allowed to deliver to these locations.

INTERNATIONAL ORDERS
We do not presently offer international shipping. Please stay tuned, we are working hard to expand our business abroad.